RETURNS & REFUNDS
RETURNS & REFUNDS
We won’t let you down
We want you to love and enjoy our products. Sometimes things might not work out quite as expected, which is why we offer our customers a no questions asked returns and refunds policy for all our products*. If you decide our products aren't for you, you’re also covered under our policy. We ask our customers to keep the original packaging and if possible, unused and undamaged (unless there was a fault on our part). If you used a promotional code, please keep in mind that refunds will be adjusted accordingly. We take our returns and refund policy seriously, so rest assured that we're working to issue your refund as soon as we can.
Yes! We offer our customers a 30 day return on most of our products.
We use Royal Mail. We regularly review our delivery and return options to provide the best service for our customers.
We’ve started our journey to go paperless to reduce our carbon footprint to help the environment. We’re taking paper turns to online returns. Not only is this more environmentally-friendly and kinder to the planet, it’s much easier for our customers to deal with stressful situations like returns. So we’ve simplified it for our customers. Go to ‘My account’, select ‘My Orders’ and tap ‘Create Return’.
Complete the returns process on our website using ‘My Account’ to get your QR code, which you’ll show your nearest Post Office branch or Royal Mail Customer Service Point (CSP). The friendly people at the post office will print the label to attach to your returned item(s). After this, we receive your returned item(s) within 1-2 working days and we’ll process your refund. If this process is not followed, this may cause delays in processing refunds.
Most of our items are returnable and can be fully refunded for material and manufacturing defects as we stand by our quality guarantee. For hygiene reasons, we are unable to provide returns on our personal care products - unless there is clear fault or defect before use. At this time, poufettes, cushions and rugs cannot be exchanged, returned or refunded. However, as we want our customers to be happy, we offer our customers an in-store credit to use in our online store for faulty items. Our return policy does not affect your statutory rights.
Once we’ve received your returned item(s), a refund will be credited via the original payment method used within 7 to 14 working days. Please note the legal requirement for refunds is 30 days, however we endeavour to refund before this time.
During peak times of the year, we may make a mistake on returns and refunds. Contact our support team for further assistance and we’ll solve this for you.