We’re here to help when things go wrong

Say hello to our support team! At Sweet Needle, we offer various ways to get support if things go wrong and that’s because we want you to have the best experience with us. Our support team is here 7 days a week to support you from the second you order to well after your order arrives, so if you face any issues we can support you at anytime*.

How long will it take for me to get a response?

We aim to response to messages within 1 working day. We may get back to you much quicker, however, we endeavour to reply within 24-48 hours. As we adapt and grow, we will review our customer service to get answers to you faster. We’re currently working on a live chat feature to connect with you instantly. We’re committed to offering our customers the best support and improve customer service as a priority.

I missed a sale. How can I not miss another sale?

Depends on you. If you don’t miss anything on social media, we recommend following us on social media. If we have any offers available, we post on our Instagram stories and Facebook stories. Other times, we let our customers know through email.

• Sign-up to our newsletter to never miss an offer again

• Follow us on Instagram or Facebook

I have a question about shipping and delivery. Where do I go?

We aim to improve our FAQs as we improve our services. If you don’t see the answers you’re looking for on our shipping and delivery page , use the contact methods above and one of our support team experts will get in touch.

Support team hasn’t responded back. Where do I go next?

We review our customer service we give our customers weekly. If our support team has not resolved your question or you haven’t received an answer from us, please use the email method and our customer support team will priorities your message. Make sure to include in the subject line: “second attempt”

I want to leave feedback. How can I do that?

When you order with Sweet Needle, you’ll receive an email to leave your feedback about the products and services you received from us. Disingenuous feedback doesn’t help us or our customers. We encourage all of our customers to leave honest feedback about their experience as it helps us to improve and helps other customers just like you.

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