Website terms and conditions of use ("Terms")

Sweet Needle is THE TRADING NAME OF SWEET NEEDLE INDUSTRIES LIMITED (Company No. 10864971, Registered in England & Wales). Sweet Needle Industries Ltd is mainly a wholesale manufacturer and distributor of wholesale soft furnishings.


This website ("sweetneedle.co.uk") is owned and operated by Sweet Needle Industries Ltd.

The terms like "Sweet Needle", "we", "us", "our" and "ours" used herein refer to Sweet Needle Industries Ltd.

The terms "you", "your" and "yours" herein refer to all user of this website including those who wishes to purchase a product or service from the website. If you are acting on behalf of a business, you confirm that you have authority from that business authorizing you to use their credit card and purchase from our website.

The term "Consumer" is used to denote any user of this website who purchases a product not in the course of business.

GENDER Words importing one gender include all other genders, words importing the singular include the plural and vice versa and any reference to a person includes a reference to a company authority board department or other body.


Access to and use of this Website and the information, materials, and services available through this Website are subject to all applicable laws and regulations and to these Terms and Conditions. These terms and conditions shall be binding on any individual or company, business or partnership that purchases goods or services with Sweet Needle on any of its websites.

By accessing this Website, you agree to these Terms and Conditions, which form a legally binding agreement. If you do not agree, please exit this Website. These terms are only applicable to persons who are authorized users of our website.

We reserve the right to revise or amend Sweet Needle Industries Ltd’s terms at any time. New Terms will apply only to sales and contracts after the new rules come into effect. The Terms on our website at the time you place your order will be the Terms which apply to you.

We do not sell products or services to persons under the age of 16. If you are under the age of 16, you may only purchase products or services on our website with authority given by either a parent or guardian.

These Terms and Conditions may be changed by us from time to time without specific notice to you. The latest Terms and Conditions will be posted on the Website, and you should always review these Terms and Conditions prior to using the Website to ensure that you have a current understanding of the Terms and Conditions under which you are permitted to access this Website.


Every order that you place on this website will be subject to acceptance in accordance with these Terms.

Orders and Contracts

Any contract will only be valid once Sweet Needle Industries Ltd has communicated its acceptance in writing. Any other terms or conditions that the other party may impose will not apply and no other conditions will be binding, unless agreed in writing by Sweet Needle Industries Ltd or its representatives.


Sweet Needle Industries Ltd has the right to cancel any order or part of an order at any time prior to the dispatch of the goods, for any reason whatsoever without incurring any liability to the customer. If for any reason (other than defective goods) the customer does not accept the goods they are then liable to pay up full cost of the goods plus the delivery charges to Sweet Needle Industries Ltd.

The customer has full right to cancel an order within 7 days of placing the order. The cancellation confirmation must be in writing and made to Sweet Needle Industries Ltd or its representative.


Prices can be changed by Sweet Needle Industries Ltd without any notice and the price communicated in writing on the day of acceptance in writing, will apply to that particular contract.

All prices are quoted exclusive of VAT. All administrative, delivery and VAT shall be payable by the customer.


Specifications of products will always be agreed in writing and where possible Sweet Needle Industries Ltd will always try to get the products to the exact specifications. However, Sweet Needle Industries Ltd has the right to change the specifications which are required to conform to safety and or other statutory requirements, which do not affect their quality or usage.


Payment for goods can be made by debit or credit card and is required to be paid in full before the products are dispatched.

It is up to the customer to ensure that the details provided are accurate and for the purchasing of the products on our website. Also that the card used to make the purchase is your own or your company’s card and has sufficient funds to cover the costs of the products purchased from Sweet Needle Industries Ltd.


Delivery shall be made in accordance to the agreed time made in writing by Sweet Needle Industries Ltd. Should any amendments need to be made, Sweet Needle Industries Ltd will notify the customer in writing at the earliest convenience.

The customer shall inspect all goods and products at the time of delivery and notify Sweet Needle Industries Ltd of any faulty goods in writing. If no such claim is made within 7 days, then the goods will be deemed accepted by the customer. Sweet Needle Industries Ltd shall have no liability to the customer should they fail to promptly notify Sweet Needle Industries Ltd of any such issues.

If the goods are faulty then the customer must notify Sweet Needle Industries Ltd within 7 days of receiving the delivery. Customers can return the goods to Sweet Needle Industries Ltd within 14 days of acceptance of the products. The products must be in a saleable condition.

Sweet Needle Industries Ltd reserves the right to refuse to leave the goods at the specified location given by the customer, if the customer refuses to sign a tender or is unavailable.


Sweet Needle Industries Ltd Refund Policy

We hope that you will be happy with your purchase but if you are not, please notify us in writing within 7 calendar days to discuss a return.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 calendar days. If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

In the unlikely event that your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. Any items found not to be faulty by us will be returned to you. In this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it’s more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. Please note that only a select few products are supplied with warranty.

If you change your mind 

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 calendar days of receipt. The item must not be used and must be ‘as new’ when returned to us. Once you have informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Sweet Needle Industries Ltd, we will inspect the goods and issue a full refund for the product via your original payment method. We regret that we will be unable to refund goods that are in non resalable condition.

Bespoke Products and Special Orders

Unfortunately, this refund policy does not apply to bespoke items and special order products.

Risk and Property in the Goods

Property in the Goods shall remain with Sweet Needle, until all sums have been paid in full. The risk of damage to or loss of the goods shall remain with Sweet Needle Industries Ltd till it is delivered to the customer. Should the customer fail to comply with the above and all sums have not been received then the customer hereby grants Sweet Needle Industries Ltd the right to enter upon its premises to repossess its goods. This also applies if the customer (company) goes into insolvency and do not clear the funds at the specified time.

Insolvency of the Customer

This clause applies if:

If this Clause applies then the price of the Goods shall become immediately due and payable and without prejudice to any other right or remedy available to Sweet Needle Ltd, Sweet Needle Ltd shall be entitled to suspend any further deliveries or ask for payment in advance of delivery without any liability to the Customer.

Liabilities and Warranties

Subject to the Conditions set out below, Sweet Needle Industries Ltd warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship.

The above warranty given by Sweet Needle Industries Ltd is subject to the condition that Sweet Needle Industries Ltd shall be under no liability in respect of any defect arising from fair wear and tear, abnormal working or storage conditions, failure to follow Sweet Needle Industries Ltd’s instructions, misuse, alteration or tampering of the Goods without Sweet Needle Ltd's approval or any negligence.

Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Save as may be provided in the Contract, nothing in Sweet Needle Industries Ltd's sales and promotional literature and no statement made by any of its employees or agents shall be incorporated in the Contract and the Customer acknowledges that no reliance has been placed on any such material or statement.

Sweet Needle Industries Ltd shall not be liable to the Customer for any loss of profit or other indirect, special or consequential costs, expenses, loss or damage (and whether caused by the negligence of Sweet Needle Industries Ltd, its employees or agents or otherwise) which arise out of or in connection with the supply of Goods or their subsequent use except as expressly provided in these conditions.

Sweet Needle Industries Ltd's maximum aggregate liability under, arising from or in connection with the Contract (whether in contract, for negligence or otherwise) shall be limited to a sum equivalent to the price of the Goods in respect of which such liability arises.

Sweet Needle Industries Ltd shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of Sweet Needle Industries Ltd's obligations in relation to the Goods, if the delay or failure was due to any cause beyond Sweet Needle Industries Ltd's reasonable control as judged by Sweet Needle Industries Ltd.


Sweet Needle Industries Ltd shall be entitled to assign its rights under the Contract and to perform its obligations through a sub-contractor of its choice.

Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to that other party at its registered address or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.

The Customer, or any other third party, shall not use Sweet Needle Industries Ltd's company image, logo or trademarks or the image, logo or trademarks of the Goods supplied as part of the Contract in publicity material or other similar communications to third parties without Sweet Needle Industries Ltd's prior written consent and the Customer hereby agrees to indemnify and keep Sweet Needle Industries Ltd fully indemnified in respect of any claims threatened or actual arising out of any breach by the Customer of this Clause.

The Customer, or any other third party, shall not use or copy any images or wording from Sweet Needle Industries Ltd's website or literature without Sweet Needle Industries Ltd's prior written consent. Termination of the Contract shall be without prejudice to any rights of either party arising prior to or as a result of such termination.

A delay in exercising, or failure to exercise, any right or remedy under these Conditions shall not constitute a waiver of such a right or remedy. All waivers shall be in Writing and specify the rights waived.

The Contract shall be made solely for the benefit of the parties to it and is not intended to benefit or be enforceable by, any other person.

The Contract and all contractual and non-contractual rights arising out of it shall be governed and construed in accordance with the laws of England and both parties submit to the non-exclusive jurisdiction of the English Courts.